Accessibility Standard for Customer Service
PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES
Runolfson Kehoe & Haché Professional Corporation is committed to excellence in serving all clients including people with disabilities.
Assistive Devices
We will ensure that our staff are trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our services.
An assistive device is a tool, technology or other mechanism that enables a person with a disability to do everyday tasks and activities such as moving, communicating or lifting.
Some types of assistive devices would be – wheelchair, walker, cane, magnifier, hearing aid, digital audio player, electronic notebook or laptop computer, etc.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support Persons
A person with a disability who is accompanied by a support person will be allowed to accompany them on our premises.
Fees will not be charged for support persons for admission to our premises.
We will notify clients of this through a notice posted on our website and verbally.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for clients with disabilities, Runolfson Kehoe & Haché Professional Corporation will notify clients promptly. A notice will be placed and posted on our office door which will give the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
Training for Staff
Runolfson Kehoe & Haché Professional Corporation will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf.
All staff will be required to read the “Accessibility Standard for Customer Service” booklet, which is comprised of:
An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
How to interact and communicate with people with various types of disabilities.
How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
Staff will also be trained when changes are made to our plan.
Feedback Process
Clients who wish to provide feedback on the way we provide goods and services to people with disabilities can do so via email, telephone or in writing.
All feedback will be directed to:
Cynthia Runolfson – 613-224-2121; cynthia@rkhcpa.ca
Kevin Kehoe – 613-224-2121; kevin@rkhcpa.ca
If the client initiating the feedback or complaint wishes to be contacted, we will respond within ten (10) business days either in writing, by email or by telephone.
Modification to this or other Policies
Any policy of Runolfson Kehoe & Haché Professional Corporation that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.